Thursday, 15 October 2009

Being a good listener
Use open questions (closed questions like 'did you...' have yes/no answers)
Probe, affirm, challenge - be alert to catch inconsistencies, abstractions, vagueness, disingenuousness (or is that disingenuity?) and get clarification.

Suspend judgement - be aware how insidious judgement is - fine when you need, not when you don't.

Elicit your mentee's feelings - the other half of their psyche.

Essentially, be curious...without judging.

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